TERMS & CONDITIONS
If you are not completely satisfied with your purchase, we're sorry to hear that, however, simply return the item to us in its original unused condition within 7 days of receipt.
Returned items should be unused and unworn (if applicable) and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
Please also note we will refund an item if it is faulty, after a thorough check of the item. Please allow 14 working days for a refund to be processed.
*Pre-order items is not refundable.
RAY CHU reserves the right to refuse a return if the merchandise in question does not meet our standards for salable condition.
For more, please contact: firstname.lastname@example.org